User information and Cookies
In general this site service automatically gathers certain usage information such as the number and frequency of visitors to Twinings.co.uk and its areas, very much like the television ratings that tell the networks how many people tune into the programmes. We only use such data in the aggregate. The collected data helps us to determine how much our customers use parts of the site so that we can improve our site to assure that it is as appealing as we can make it for as many of you as possible. For example, Twinings.co.uk uses technology nick-named Cookies that tells us how and when the pages on our site are visited and by how many people. Twinings cookies do not collect personal identifiable information and we do not combine information collected through cookies with other personal identifiable information to tell us who you are or even what your screen name or email is.

Sometimes we may specifically ask for information about you when you sign up to use a service like blend of the month or when you order a product. We will need certain information such as name, Internet address or screen name, billing address, type of computer, credit card number, in order to provide the service or product to you. We may also use that information to let you know of additional products and services about which you may be interested.

You can choose not to receive such information if you don't want to by letting us know on the registration screen when you sign up for the product or service. We may ask you for information about your interests so that both you and we can take advantage of the interactivity of the on-line medium but it is for you to decide whether to respond or not. We do not use nor disclose information about your individual visits to Twinings.co.uk or information that you may give us such as your name and address, email address or telephone number to any outside companies.
We do not presently sell nor rent our list of customers to anyone. If you would like to make sure we never sell or rent information about you to third parties, or if you want to ensure that the data we hold about you is accurate and up-to-date, just send an email stating your requirements to ukwebdata@twinings.com.

If we decide to change our privacy policy for Twinings.co.uk, we shall post those changes here so that you will always know how we deal with any personal information that we gather, how we might use that information and whether we will disclose it to anyone.

Details of the use of Cookies on our site
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.

A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

Two types of cookies are used on this website :
Session Cookies
which are temporary cookies that remain in the cookie file of your browser until you leave the site,
Persistent cookies
which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.
Find out more about cookies.

How we use Cookies on our Site and what Information we collect
Session Cookies
To allow you to carry information about the country section and text size you have chosen across pages of our site and avoid you having to re-enter the information.
Third Party Cookies
Third parties (mTracking Ltd.) serve cookies via this site. These are used for the following purposes:

• To count the number of anonymous users of our site.

• To compile anonymous, aggregated statistics that allow us to understand how people use our site and to help us to improve the structure of our website. We cannot identify you personally in this way.

Use of Web Beacons
Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that are placed by third parties allow us to count users who have visited these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides.

Find out more about Web Beacons.

Disabling/Enabling Cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.
Find out how to disable/enable cookies.