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Meet the Strand Team

Our highly-trained staff are here to advise you on all thing’s tea!

Natalia Dabrowska

Role:
Twinings Strand Flagship Store Manager.

How long have you been with Twinings?
Since early 2011 – that is pretty long but I love every minute of it.

Which tea could you not live without?
Assam – my morning wake-me-up tea, my lifesaver and a tea fit for any occasion. But I also like the whole range of teas that come in our Superblands range - they are created with the specific aim to fit in with our personal wellness. At the moment my favourite is `Focus`.

How have your tea habits changed over the years?
Absolutely! Working with Twinings is like working in `tea haven`, you’re spoiled for choice. I used to drink only black teas and only a few herbal infusions, but now I love white and green teas and love to mix different flavours.

What’s your top tea tip?
Don`t be afraid to try something new – so often we stick to our favourite tea and never try anything new – be adventurous!

How do you relax?
With a cup of Twinings whole-camomile-flowers infusion and a good book.

What do you like about living in London?
I have lived in London for over 20 years and every time my family or friends are coming over I discover new parts of the city to visit, and new parts of its history. London is such a versatile city, full of different cultures and flavours, full of museums, galleries and parks - there’s never a dull moment here.

Marta Masala

Role:
Senior Brand Ambassador/Experience Organiser.

How long have you been with Twinings?
Since 2014.

What’s your perfect serve?
A pyramid bag of The Earl brewed in my favourite mug for 3 and a half minutes with a sprinkle of cinnamon on top.

How have your tea habits changed over the years?
I time how long my tea brews. Before starting with Twinings and learning more about the perfect serve, I would leave my tea to brew for ages.

What’s your top tea tip?
Use fresh water in your kettle, and do not re-boil the water left over. Your tea will have a fresher and brighter flavour.

What’s your favourite part of the job?
Having easy access to fabulous teas from all around the world!

What’s your ideal tea and food pairing?
Chinese Yellow tea, Huo Shan Huang Ya, with Pastel de Nata, a Portuguese delicacy. The light nutty notes on our Yellow tea pair lovely with the sweet creaminess of the Pastel de Nata.

“We had such a great time over the two hours with Marta, who was so knowledgeable and patient

Hansarah Sohawon

Role:
Senior Brand Ambassador.

How long have you been with Twinings?
Since early 2017.

Which tea could you not live without?
Focus from the Superblends range.

What’s your favourite part of the job?
Bespoke Blending Sessions.

What’s your ideal tea and food pairing?
Long Jing and sushi.

How do you relax?
Building Lego.

What do you like about living in London?
The convenience of everything and there is always something to do.

“Great morning spent with Hans learning just about all there is to know about tea! Hans was very knowledgeable & friendly.”

Alexia Kasapi

Role:
Brand Ambassador.

How long have you been with Twinings?
I Joined in 2018.

Which tea could you not live without?
Strong English Breakfast; Grey Dragon Oolong; Tie Guan Yin Oolong; Golden Monkey.

How have your tea habits changed over the years?
Completely! I wasn’t drinking any tea or infusions at all the past 2 years but now I’m a tea/herbal addict!

What’s your top tea tip?
Respect brewing times and pay attention to water temperature and quality. It makes a huge difference.

How do you relax?
The perfect way to relax myself is the Superblends ‘Calm’. Nothing helps me relax more!

What do you like about living in London?
I personally love the diversity and multicultural character of London. The ability to experience so many different things and meet and work with people from any part of the world.

Isaac Ivell

Role:
Brand Ambassador.

How long have you been with Twinings?
I joined Twinings in July 2019.

How have your tea habits changed over the years?
I have become a lot more careful about what temperature water I use to brew the tea leaves. 85°C for white and green tea, 90°C for oolong tea, and 95°C for anything else. At home, I have a temperature-controlled kettle to do the job for me.

What do you wish everyone knew about tea?
Reuse the tea leaves! When brewing a high quality, single origin loose leaf tea, many people do not realise that you can reuse the same tea leaves multiple times. The flavour will be slightly different each time you brew the tea, so you get the full experience. You can save yourself money by doing this too. In China, they use the same tea leaves all day long!

What’s your favourite part of the job?
My favourite part of the job has got to be the tea bar. I love serving customers on the bar, making samples of different teas and getting to share my knowledge with the customers. When it’s quiet, we get the opportunity to make ourselves a cup of tea which is always appreciated! 

How do you relax?
I’m a fairly active person. I love going to the gym, running and boxing.

What do you like about living in London?
There are so many hidden parts of London. I have lived here for the past 21 years and am still discovering new bits! When I joined Twinings, I discovered the beautiful Temple Gardens, located just behind the store, where I often go to eat my lunch.

“Isaac worked very hard to ensure all of us had a brilliant time, and that we did.”

Beatrice Lord

Role:
Brand Ambassador.

How long have you been with Twinings?
Since August 2019.

What’s the most surprising thing you’ve learned as part of the Twinings team?
When tea first arrived in Britain, it was considered the ‘demon drink’! It’s come quite a long way since then.

What’s your perfect serve?
At the moment, I love experimenting with iced teas. So perhaps concentrated Jasmine Jade Butterflies topped up with prosecco!

What do you wish everyone knew about tea?
How much care and effort goes into growing and perfecting a quality tea.

What’s your ideal tea and food pairing?
A creamy Bollywood Chai Latte with a cinnamon bun!

How do you relax?
Embroidering with a good audiobook.

Mark Laxton

Role: Retail store Administration and Office Manager

How long have you been with Twinings?
I've worked for Twinings since 2015.

Do you remember the first time you had a proper cup of tea? What was it?
I think I might have been about 5 years old. I remember putting four teaspoons of sugar and way too much milk!

What’s your favourite thing about working for Twinings, and working at the Flagship store?
The company is fantastic, not just for the rewards and benefits, but for the people and the values that Twinings instils in us. They really promote us to aim high and push ourselves in everything we do.

Where do you recommend going for Afternoon Tea in London?
I would recommend two places. For a traditional Afternoon Tea, I would say Browns Hotel, in Mayfair. Their attention to details was fantastic. For an Afternoon Tea with a modern twist, Alice in Wonderland experience at the Sandersons. It was unique, magical and completely different from what I had before!

Tell us a little bit about yourself, where are you from, your passions, aspirations, favourite eating spot in London… whatever you will like to share!
I was born in London and love living in this fantastic city. I love socialising with my friends and family and exploring new adventures in my spare time. There’s an abundance of great eating spots within London, but you can’t beat the food and nightlife of Soho.

Calling All Loose Tea Lovers

Shop All Loose Teas

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London Strand Breakfast

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A classic tasting blend of the finest Assam black teas.

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Loose leaf black tea.

For devotees! Strong and smokey with campfire and tobacco notes and a bright orange-red colour.

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Signature Earl Grey

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Aromatic, bergamot flavoured black tea with lavender.

London Tea Experiences

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